Return, Refund & Cancellation Policy

Mubaya Studio – Made-to-Order Artwork

At Mubaya Studio, every artwork is carefully prepared after an order is placed. Each piece is produced specifically for the customer's order, with attention to the selected size, design, colors, and finishing details.

Please read our return, refund, and cancellation policy carefully before placing your order.

1. No Returns or Exchanges

As each artwork is prepared specifically for your order, we do not offer voluntary returns or refunds for change of mind, personal preferences, or changes in decorating plans.

Please carefully review all product details, dimensions, colors, and descriptions before purchasing.

2. Order Cancellation – 48 Hours

Customers may request to cancel their order within 48 hours of placing the order.

To request a cancellation, please email us at support@mubayastudio.com with your order number.

• Cancellation requests must be submitted within 48 hours of purchase.

• Eligible cancellations will receive a full refund.

• After 48 hours, cancellation requests will not be accepted, except where required by applicable law.

• Once the cancellation period has expired, the order enters our preparation and production process.

3. Artwork Production & Customer Approval

Every artwork is prepared after the customer's order has been received.

Our production and approval process is as follows:

Step 1 – Order Confirmation

Once your order is placed, we begin preparing your artwork according to your selected specifications.

Step 2 – Artwork Preparation

Our team carefully prepares and finishes your artwork.

Step 3 – Final Artwork Preview

Once your artwork is completed, we will send photographs of the finished piece to your registered email address for review.

Step 4 – Customer Approval

Customers will have the opportunity to review the completed artwork before shipment.

Step 5 – Shipping

Your artwork will be packaged and shipped after we receive your approval by email.

Please note that delays in providing approval may affect the estimated shipping date.

4. Approval & Final Sale

By approving the final artwork photographs, you confirm that you have reviewed and accepted the visible appearance, design, and finishing details of your completed artwork.

Once approval is received, we proceed with packaging and shipment.

After customer approval, we do not accept voluntary cancellations, returns, or exchanges.

Approval does not affect any mandatory legal rights relating to defective, damaged, misdescribed, or non-conforming goods.

5. Damaged, Defective or Incorrect Items

We take great care in preparing and packaging every artwork.

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible at support@mubayastudio.com.

Please include:

• Your order number

• Clear photographs of the artwork and any damage

• Photographs of the packaging, if applicable

• A brief description of the issue

We will review the situation and provide an appropriate resolution in accordance with applicable consumer protection laws.

6. Color & Texture Variations

Please note that colors may appear slightly different depending on screen settings, lighting conditions, and display calibration.

Our artwork may also feature natural variations in texture, brushwork, and finishing details.

These characteristics are part of the artistic production process and do not automatically constitute defects. However, this does not limit your statutory rights if the artwork does not conform to the contract or its description.

7. Contact Information

For order cancellations, artwork approvals, or questions regarding this policy, please contact:

Mubaya Studio

Email: support@mubayastudio.com

Website: https://mubayastudio.com

By placing an order, you acknowledge that you have read and understood this policy, subject to your applicable statutory consumer rights.