Shipping policy

Shipping Policy

Last Updated: July 2026

At Mubaya, every artwork is carefully handcrafted, prepared, and packaged with great attention to detail. Because each piece is made to order, we take the necessary time to ensure the highest quality before shipping.

1. Processing & Production Time

All artworks are made to order and require careful preparation before shipment.

Production time:
15–20 business days

This time includes:

  • Artwork creation
  • Drying and finishing process
  • Quality inspection
  • Professional packaging preparation

Please note that larger or customized artworks may require additional preparation time.

2. Shipping Time

Once your artwork is completed and shipped, estimated delivery times are:

United States:
Approximately 5–10 business days

United Kingdom & Europe:
Approximately 5–10 business days

Canada & Australia:
Approximately 7–15 business days

Other international locations:
Approximately 10–20 business days

Delivery times may vary depending on the destination country, customs procedures, and local carrier conditions.

3. Worldwide Shipping

We offer worldwide shipping for our handcrafted artworks.

Each piece is carefully packaged using professional protective materials to ensure it arrives safely at your home.

Our packaging process includes:

  • Protective wrapping
  • Secure corner protection
  • Reinforced outer packaging
  • Damage prevention measures

4. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can use this tracking number to follow your artwork during transit.

5. Customs & Import Duties

International orders may be subject to customs fees, import taxes, or duties depending on your country's regulations.

Any customs charges or local taxes are the responsibility of the buyer.

Mubaya is not responsible for delays caused by customs clearance processes.

6. Damaged Packages

We carefully inspect and package every artwork before shipment.

If your artwork arrives damaged, please contact us within 48 hours of delivery and provide:

  • Photos of the damaged packaging
  • Photos of the artwork
  • Your order details

We will review the situation and work with you to find the best possible solution.

7. Address Information

Please ensure that your shipping address is correct before completing your order.

Mubaya is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

8. Special & Custom Orders

Custom-sized artworks, personalized designs, and special requests are created specifically for each customer.

Production and delivery timelines for custom orders may vary depending on the complexity of the artwork.

We will keep you informed throughout the creation process.

9. Contact Us

If you have any questions regarding shipping, your order, or delivery process, please contact us:

Mubaya
Operated by: ZEMUYA LTD

Email: support@mubayastudio.com

Thank you for choosing Mubaya.
Each artwork is carefully created to bring unique texture, warmth, and character to your space.